Nove Patti FAQ — Answers for Pakistani Players

The full registration process — filling in the form and verifying your mobile number via OTP — takes under 3 minutes for most players. Fill in your name, Pakistani mobile number, date of birth, city, and password. Submit the form, enter the 6-digit OTP sent to your number, and your account is live immediately. Register here →

You must be 18 years of age or older to register and play at nove patti. This is a firm rule with no exceptions. You confirm your date of birth during registration, and identity verification (KYC) is required before your first withdrawal to confirm your age. Any account found to belong to a person under 18 will be closed immediately and all deposits returned.

Go to the login page and click "Forgot password?" on the password tab. Enter your registered Pakistani mobile number and we'll send a reset OTP. Enter the code, create a new password, and you're back in. The whole process takes under 2 minutes. If you no longer have access to your registered number, email support@novepatti.com with your name and account details.

You don't need to submit your CNIC just to create an account or to deposit. Identity verification (KYC) is required when you request your first withdrawal, when cumulative withdrawals reach a certain threshold, or when our compliance team requests it. KYC requires a clear photo of your CNIC (both sides) and confirmation of your registered payment method. It typically completes within a few hours during business days.

No. Nove patti allows one account per person. Duplicate accounts are detected automatically and both may be suspended pending investigation. If you've forgotten your login details, use the password recovery tool on the login page rather than creating a new account. If you believe you're locked out incorrectly, contact support@novepatti.com.

Mobile number changes require identity verification since your number is your primary login credential. Contact our support team at support@novepatti.com with your current registered number, the new number you want to use, and your CNIC details. Our team will verify your identity and process the update securely. This cannot be done self-service to protect account security.

If you want to close your account permanently, email support@novepatti.com from your registered email address (or contact us via live chat) and request account closure. Before closing, ensure you have withdrawn any remaining balance. If you're closing your account because of gaming-related concerns, please consider self-exclusion instead — it gives you the option to return when you're ready. See our Responsible Gaming page for details.

First, confirm you have mobile network coverage and that the number shown on the OTP screen is your registered number. OTPs are sent via SMS — check that your inbox isn't full and that you haven't blocked short-code messages. Wait 60 seconds and use the Resend option. If still no luck, try switching between mobile data and Wi-Fi, then request again. Persistent issues should be reported to support@novepatti.com.

Accounts lock automatically after 5 consecutive failed login attempts for 15 minutes as a security measure. After 15 minutes you can try again. If the lock is due to a different reason — KYC hold, self-exclusion, compliance review, or suspicious activity — you'll see a message explaining it. Email support@novepatti.com or use live chat and we'll explain the exact reason and next steps for your specific situation.

The minimum deposit at nove patti is Rs 500. This applies to all payment methods — Easypaisa, JazzCash, NayaPay, SadaPay, bank transfer (IBFT), and Visa/Mastercard. There is no maximum deposit limit set by nove patti, though your individual payment provider may apply transaction limits on their end.

Log in to your nove patti account and go to the Wallet section. Select Deposit, choose Easypaisa or JazzCash, enter the amount you want to deposit, and follow the on-screen steps. You'll be prompted to authorise the transaction through your mobile wallet app or by entering your wallet PIN. Funds appear in your nove patti balance within seconds of authorisation. No deposit fees are charged by nove patti.

Withdrawals to Easypaisa and JazzCash average 4 minutes. NayaPay and SadaPay withdrawals typically complete within 10 minutes. Bank transfers (IBFT) are usually processed same business day but can take up to 24 hours depending on your bank. Card withdrawals are processed within 1–3 business days. All withdrawals are subject to completed KYC verification.

The minimum withdrawal at nove patti is Rs 500. Maximum single withdrawal amounts vary by payment method — check the Wallet section of your account for current limits applicable to your chosen method. If you need to withdraw a larger amount in a single transaction, contact support@novepatti.com and our team can assist with the process.

Nove patti does not charge fees on standard deposits. The PKR amount you send is the PKR amount that lands in your wallet. For withdrawals, nove patti does not add its own fees, but your payment provider (e.g. your bank for IBFT transfers) may apply their own standard transaction charges. Easypaisa and JazzCash withdrawals are typically fee-free from the nove patti side.

If your withdrawal has been pending longer than the expected timeframe — more than 30 minutes for mobile wallets or 2 business days for bank transfers — first check that your KYC is complete and that there are no outstanding verification requests on your account. If everything looks clear, contact support@novepatti.com with your account number and withdrawal reference. We'll investigate and resolve it promptly.

Yes. Nove patti's entire platform operates in PKR — Pakistani Rupees. There are no currency conversions, no exchange rate fees, and no foreign transaction charges. Every deposit, balance display, bet, winning, and withdrawal on nove patti is in Rs. What you put in is what you see in your account.

Nove patti supports: Easypaisa, JazzCash, NayaPay, SadaPay, bank transfer via IBFT (all major Pakistani banks), and Visa/Mastercard debit and credit cards issued by Pakistani banks. You can have multiple payment methods linked to your account and can choose a different one for each transaction.

Mobile wallet deposits (Easypaisa, JazzCash) should reflect within seconds. If your balance hasn't updated after 5 minutes, refresh the page and check your wallet transaction history. If the transaction shows as completed on your payment provider's end but hasn't appeared on nove patti, contact support@novepatti.com with the transaction reference number from your wallet and we'll credit the deposit manually after verification.

In most cases, withdrawals must be made to the same method used for deposits — this is a standard anti-fraud requirement. If your original deposit method is no longer accessible (e.g. a mobile wallet account was closed), contact support@novepatti.com and our team will guide you through the alternative withdrawal process, which requires additional identity verification.

New players at nove patti receive a 100% match on their first deposit up to Rs 10,000. So if you deposit Rs 3,000, your account is credited with an additional Rs 3,000 in bonus funds — giving you Rs 6,000 to play with. The welcome bonus is available to newly registered accounts who make their first deposit within 7 days of registration. Full Terms and Conditions apply.

Wagering requirements specify how many times a bonus amount must be bet before it can be withdrawn as cash. For example, a 10x wagering requirement on a Rs 1,000 bonus means you must place Rs 10,000 in qualifying bets before the bonus converts to withdrawable cash. Different game types may contribute different percentages toward wagering. Full details for each promotion are shown in the promotion's individual Terms and Conditions in your account.

Yes. Nove patti regularly runs promotions for existing players including weekly reload bonuses (a percentage match on deposits made on specific days), cashback offers on specific game categories, seasonal promotions tied to major cricket events like PSL and ICC tournaments, and loyalty rewards for consistent players. Check the Promotions section of your account after login to see what's currently available to you.

Bonuses can expire if wagering requirements are not met within the stated time window, or if the terms of the promotion are breached. Some bonuses are automatically forfeited if a withdrawal is requested before wagering is complete. Check the specific terms of the promotion that applied to your bonus. If you believe your bonus was removed incorrectly, contact support@novepatti.com with the promotion name and your account details.

No. The welcome bonus is a one-time offer for new accounts only. Each person is eligible for one welcome bonus linked to their one registered account. Attempting to claim the welcome bonus multiple times through multiple accounts constitutes bonus abuse and will result in cancellation of all bonuses and may result in account suspension.

Cashback promotions at nove patti return a percentage of qualifying net losses over a defined period directly to your account wallet. The cashback is typically credited as bonus funds with a nominal wagering requirement. The specific percentage, qualifying games, and credit schedule vary by promotion. Check the current cashback offer in your Promotions tab for the exact terms applicable to that specific promotion.

Yes — nove patti has a referral programme. You receive a referral code in your account that you can share. When a friend registers using your code and makes their first qualifying deposit, both you and your friend receive a referral bonus. The bonus amounts and any wagering requirements are detailed in the Referral Programme section of your account. There is no cap on how many friends you can refer.

Yes. Nove patti operates a loyalty points system where you earn points on qualifying bets across all game categories. Points accumulate and can be redeemed for bonus funds. The more consistently you play, the higher your loyalty tier — and higher tiers unlock enhanced cashback rates, faster withdrawal processing, dedicated account management, and exclusive promotions. Your current tier and points balance are visible in your account dashboard.

Yes — cricket and PSL are among the most popular betting categories at nove patti. We cover all PSL matches with full pre-match and in-play markets including match winner, top batsman, total runs per over, fall of next wicket, and dozens more. International fixtures featuring Pakistan — Tests, ODIs, T20Is — are also covered in full. Live cricket scores are available alongside betting markets on the same screen.

Yes. Live in-play betting is available on all major cricket, football, basketball, tennis, and esports events. Odds update in real time as the match progresses. For cricket, ball-by-ball markets are available — you can bet on the result of the next delivery, the next over total, or the next wicket. In-play betting requires a funded account and is available from the Sports Betting section after login.

Nove patti covers cricket (the biggest category), football including Premier League and Champions League, tennis, basketball, kabaddi, horse racing, table tennis, volleyball, and esports including CS2, Dota 2, VALORANT, and mobile game tournaments. New sports and leagues are added regularly. Explore all sports markets →

If a match is abandoned before completion or cancelled, bets on that match are typically voided and stakes returned to your nove patti wallet at odds of 1.0 (i.e. the full stake is refunded). For cricket specifically, matches that are reduced by rain or bad light follow DLS method outcomes where applicable, or are voided if fewer than a minimum number of overs are bowled. Full voiding policies are detailed in the Terms and Conditions.

Nove patti displays odds in decimal format by default, which is the easiest to read — multiply your stake by the decimal odds to get your total return. For example, a stake of Rs 1,000 at odds of 2.50 returns Rs 2,500 (including your original stake). You can switch to fractional or American odds format in your account settings if you prefer a different display style.

Yes. Nove patti supports single bets, accumulator bets (combining multiple selections into one bet slip), system bets, and combination bets. Accumulators offer the chance to multiply odds across multiple selections. All selections in an accumulator must win for the bet to pay out. Add selections to your bet slip from any sport and the system automatically calculates potential returns at combined odds.

Nove patti's esports section covers CS2, Dota 2, VALORANT, League of Legends, PUBG Mobile, and other popular titles. Major international tournaments and regional leagues are available with pre-match and in-play markets. Visit the Esports Betting section →

Yes — cash-out is available on selected markets at nove patti. When cash-out is available on an active bet, you'll see a Cash Out button on the relevant bet in your open bets list. The cash-out amount reflects the current probability of your bet winning at that moment. Cash-out may not be available on all events, all markets, or during all phases of a match.

Nove patti offers Texas Hold'em (the most popular format), Omaha, teen patti, and several tournament formats including sit-and-go and multi-table tournaments. Cash game tables run at multiple stake levels from micro-stakes (suitable for new players depositing Rs 500) all the way up to high-stakes rooms. Explore the poker section →

The nove patti live casino features real dealers streamed in high definition 24 hours a day. Available games include baccarat, roulette (European and live versions), blackjack, andar bahar, teen patti live, speed baccarat, and game show style titles like live lightning roulette. Tables run at various bet levels so both casual and high-stakes players are covered. Visit the Online Casino section →

RTP — Return to Player — is the percentage of total bets that a slot or casino game pays back to players over time. A slot with 96% RTP will theoretically return Rs 96 for every Rs 100 wagered across all players over a large sample. RTP is shown in the information panel of each game on nove patti — tap the game info icon (usually a small "i" or "?" button inside the game). Higher RTP means better long-term expected returns for players.

Fishing games are skill-influenced arcade-style games where players use virtual cannons to shoot at fish on screen. Each fish has a different point value — bigger and rarer fish are worth more. You spend bullets (each costing a small portion of your balance) and earn points based on what you catch. Points convert to PKR winnings at a defined rate. The games are visually engaging and popular among Pakistani players for their mix of skill and luck. Try fishing games →

Progressive jackpot slots have a prize pool that grows as players spin — a small fraction of each bet across all players contributes to the jackpot total. The jackpot can be won randomly, through a specific bonus round, or by landing a particular symbol combination. Some jackpots at nove patti run into crores of rupees. Any player, regardless of stake size, can win a progressive jackpot — though higher stakes sometimes increase the probability. Browse jackpot slots →

Yes. All slots and RNG (random number generator) based games at nove patti use certified random number generation technology. Games from reputable software providers are regularly audited by independent testing laboratories to verify that outcomes are genuinely random and that published RTP percentages are accurate. Live casino games use physical cards, wheels, and dice operated by real dealers, making manipulation impossible.

Selected slots and table games on nove patti have a demo or free-play mode that you can access without a deposit. Demo mode lets you try the game mechanics, see how bonus features trigger, and get a feel for the gameplay before spending real money. Not all games offer demo mode — live casino games require a funded account to play. Look for the "Try Free" or "Demo" option on individual game pages.

Aviator is a multiplier-style game where a plane takes off and the multiplier increases as it climbs. You place a bet before the round starts and cash out at any point before the plane flies away. If you cash out in time, your bet is multiplied by the current multiplier. If the plane flies away before you cash out, you lose your stake. Rounds are very short — typically seconds — making it a fast-paced and engaging game. The outcome is determined by a certified random algorithm.

Nove patti is a fully mobile-optimised web platform — you don't need to download any app. Open novepatti.com in your smartphone's browser (Chrome on Android or Safari on iPhone works best) and the platform adjusts automatically to your screen size. The mobile browser experience is identical to the app experience on comparable platforms. For a shortcut, you can add nove patti to your phone's home screen through your browser's "Add to Home Screen" option.

Start by clearing your browser cache and cookies, then reload the page. Check your internet connection — try switching between Wi-Fi and mobile data. Make sure your browser is up to date. If using a VPN, try disabling it. If the issue persists across multiple browsers and connections, there may be brief maintenance on the platform — wait 10 minutes and try again. For ongoing technical issues, contact support@novepatti.com with your device model and browser version.

Nove patti works on all modern browsers. For the best experience, we recommend Google Chrome (latest version) on Android and Safari on iPhone/iPad. Firefox and Microsoft Edge are also fully supported. Very old browser versions may have issues with live streaming features — if the live casino is not loading properly, updating your browser usually resolves it.

Live casino streaming requires a stable internet connection. On mobile, a 4G or 5G connection or a strong Wi-Fi signal is recommended. If you're experiencing buffering, try lowering the stream quality using the quality settings button within the live casino — most tables offer SD and HD options. Closing other apps or browser tabs that are using bandwidth can also help. Mobile data connections below 4G may struggle with HD live streams.

Nove patti sessions expire after a period of inactivity as a security measure — this is standard on all financial platforms. If you want longer sessions, tick "Remember me on this device" when logging in (only do this on a private, secure device — never a shared one). If you're being logged out frequently during active play, this may indicate an unstable internet connection causing the session to drop. Contact support if the issue continues.

Log in to nove patti, go to Account Settings, and find the Security section. Select "Enable Two-Factor Authentication." You'll be given the option to use SMS-based 2FA (a code sent to your registered mobile on each login) or an authenticator app. Follow the on-screen instructions — the process takes about 2 minutes. Once enabled, every login attempt will require both your password and the 2FA code, significantly improving your account security.

Yes — nove patti is fully accessible on desktop and laptop computers through any modern web browser. The full game library, sports betting, live casino, and all account functions are available on desktop. Some players prefer desktop for poker and live casino due to the larger screen, while mobile suits cricket betting between overs. The same account works across all devices.

Nove patti uses 256-bit SSL encryption on all connections to protect data in transit. Personal data including your CNIC details, mobile number, and payment information is stored encrypted on secure servers. Passwords are stored using one-way cryptographic hashing — not even nove patti staff can see your password. We do not sell or share your personal data with third parties for marketing. Full details are in our Privacy Policy.

Contact nove patti support immediately via live chat or email support@novepatti.com. Our team can freeze your account instantly to prevent further access while we investigate. Change your password immediately if you can still log in, and check your transaction history for any unauthorised activity. Enable 2FA on your account as soon as it's secured. We treat suspected unauthorised access as a priority case.

No. Nove patti will never ask for your password through SMS, email, WhatsApp, or any other channel. Any message requesting your login credentials and claiming to be from nove patti is a phishing attempt — do not respond to it, do not click any links, and do not provide any details. Forward the message to support@novepatti.com so we can investigate. Nove patti only communicates via our official platform and support@novepatti.com email.

Yes. You can request deletion of your personal data by emailing support@novepatti.com. Note that some data may need to be retained for a mandatory period for regulatory compliance and anti-money laundering requirements — this is a legal obligation and applies to all licensed gaming platforms. Data that is not subject to mandatory retention will be deleted upon request. Full details are in our Privacy Policy.

Yes. If we detect a login from an unfamiliar device or location, nove patti sends an alert to your registered mobile number. This is a passive security feature that runs in the background. For active additional security, we strongly recommend enabling 2FA in your account settings — this requires a verification code on every login, regardless of device.

Nove patti staff can view account-level information (bet history, balance, transaction records) for support purposes, but they cannot see your password — it is stored using irreversible one-way hashing. Staff cannot log in as you. Nove patti will never ask you for your password, under any circumstances. All staff access to account data is logged and audited internally.

Go to Account Settings → Responsible Gaming → Deposit Limits. Set daily, weekly, or monthly limits. Reducing a limit takes effect immediately. Increasing a limit takes 48 hours to take effect — this cooling-off period is intentional and is there to protect you from impulsive changes during a losing session. No contact with customer support is required to set limits. Learn more about responsible gaming →

Self-exclusion is available from Account Settings → Responsible Gaming → Self-Exclusion. Choose a period from 6 months to 5 years. Self-exclusion takes effect immediately after you confirm it — you will not be able to log in or deposit during the exclusion period. Your balance is safely held and available for withdrawal. Reinstatement after the period ends requires a formal request and a 7-day review window. Contact support@novepatti.com if you need assistance activating self-exclusion.

A cooling-off period is a shorter temporary break — from 24 hours to 90 days — during which you cannot place bets but your account remains otherwise intact. It's useful if you feel you need a short break without committing to a full self-exclusion. Self-exclusion is a longer commitment — 6 months to 5 years — with a formal reinstatement process at the end. Both tools are available from Account Settings → Responsible Gaming.

The fact that you're asking the question is a good sign. Start by taking the self-check quiz on our Responsible Gaming page. From there, consider activating a deposit limit, cooling-off period, or self-exclusion immediately from Account Settings. If you want to talk to someone, email support@novepatti.com — our responsible gaming team is available 24/7 and handles every contact confidentially and without judgment. You can also speak to a trusted family member or healthcare professional.

Yes. Contact us at support@novepatti.com. We cannot share another person's account details due to privacy obligations, but we can provide guidance on how to support someone dealing with gambling-related harm and share information about resources available in Pakistan. We take these contacts seriously and handle them with complete discretion. Visit our Responsible Gaming page →